I purchased a Topsy Turvey tomato plant at a great price. After the purchase it was found to be back-ordered. I cancelled my order due to needing it in a shorter time-frame than the estimated backorder fill date. The cancellation was handled promptly and courteously. Later, due to a mistake, the back order was filled and was shipped to me. 12Volt could have easily just played dumb and charged my account so they could re-coup their lost money immediately. This would have prompted immediate contact from me causing heartburn and unnecessary lost time and effort. Instead they contacted me by phone immediately on notice of the mistake. They let me know that it was THEIR mistake and, if I chose, I could keep the item, but they also provided ways for the item to be shipped back to them at no cost to me. Their personal communication was outstanding on the issue which I find rare in the online shopping world where “hands off” automated ordering, billing, and shipping is the norm. This was my first and only experience with 12Volt but due to the competitive prices on items and the professionalism I experienced they now are a bookmarked site in my Internet Favorites. 12Volt-Travel.com. will be the first site I go to on my next online purchase. PATRICK K
